Sales and customer relations

In an increasingly tense competitive environment, with procurement policy that are growing ever more structured and pressure to deliver results on time, the challenge facing sales departments and their teams is how to combine an effective sales force with strong customer relations. Detecting untapped sources of productivity and potential performance gains by analysing your sales process is a good way to start improving overall efficiency. Today, data mining and the use of Big Data have also become critical to improving customer knowledge and can help unlock value in the company’s operations and sales strategy. Digital approaches are also becoming part of “traditional” sales activity and selling techniques. Social selling, via social media, is changing how prospecting and commercial communications work, while online customer relations are contributing to customer satisfaction and loyalty. All of this makes it essential to have the right tools and methods to guide actions and give the teams the help they need.

Sales and customer relations


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∨    Sales team management 4 courses

Managing sales teams requires understanding the underlying motivations of the team members. Managers must be proficient in proper communication tactics, know how to keep their employees energised, master group leadership and conflict resolution techniques, and most of all, instill a spirit of service. With lengthy experience in the field of sales, Orsys training offers a wide range of approaches to stimulate motivation, help team members grow, and develop a culture of results and customer satisfaction.

∨    Sales and negotiations 7 courses

Prospecting, sales presentations, and negotiating strategies aren’t things you do off-the-cuff. So how can you ensure a value-creating sales approach to your customers, step by step. What organisational and communication techniques, influence methods, and attitudes should you adopt? The very operations-focused approach found in Orsys training helps you implement a structured, effective approach.

∨    Customer relations, inquiries, and hotline 9 courses

The quality of the customer relationship is a critical factor in the company’s image. Today, there are many customer contact methods, including face-to-face, telephone, email, and social media. Companies need to adapt their practices for intake, quality of service, incident handling, and complaints to each of these channels. Designed and taught by experts in the field, Orsys curricula are helpful to implementing successful customer relations.