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Nos formations :
Formation Lean IT, Foundation, certification
tutorat inclus
E-learning
100% à distance
- Programme
- Participants / Prérequis
IT organizations are constantly seeking new ways to improve customer satisfaction, service quality and value for the business. Lean IT is applied to transform your IT organization to a customer-focused, efficient and transparent IT organization that can deliver sustainable results to the business. The Lean IT Foundation eLearning covers all elements to introduce you to Lean IT. After completion of the module, you will be able to participate effectively in a Lean IT transformation program. This time and cost effective eLearning follows the global standard for Lean IT. This eLearning provides participants with a unique training and certification experience according to the Lean IT standard, set by LITA. If students pass the (online) exam successfully, participants will be awarded with the Lean IT Course Approac Fho undation Certificate. The eLearning can be used during a period of three months (90 days). In this period you can use the eLearning to get more insight into the fundamentals of Lean and how to apply Lean in the IT domain. The eLearning helps you to practice and build hands-on skills. The eLearning also introduces you to the softer aspects of Lean IT, like change approaches and how to change people’s behavior and mindset. All the exercises are related to ICT, but no technical IT prerequisite knowledge is required.
Objectifs pédagogiques
À l’issue de la formation, le participant sera en mesure de :- Understand the concepts behind Lean and how Lean can be applied in IT
- Analyze customer value and translate the voice of the customer to processes
- Understand Lean concepts as customer value, value streams, flow, pull, perfection
- Diagnose and improve processes with value stream mapping
- Problem solving with the Kaizen approach
- Work with the DMAIC improvement cycle
- Designate improvement activities that improve process results
- Understand what behaviors & attitudes are essential within Lean organizations
- Prepare the student to take the Lean IT Foundation Certification exam successfully
Certification
INTRODUCTION TO LEAN
- Introduction
- The history of Lean
- The key elements of Lean
- The concept of Waste, Variability and Inflexibility
- The five dimensions of Lean IT
THE CUSTOMER
- Customer Value
- Voice of the Customer
- Value-add and non-value-add work
- Critical-to-quality tree
- Value streams in IT
- Cost of Poor Quality
THE PROCESS
- The concept of a process SIPOC diagramming
- Creating a Value Stream Map
- Analyzing a Value Stream Map
PERFORMANCE
- What is performance?
- Key Performance Indicators
- Operational Process Efficiency
- Skills and Knowledge matrix
